Frequently Asked Questions

General

Borran is a mental wellness app designed to help employees ease anxiety, reduce stress, and improve focus. It includes guided meditations, calming music, mood tracking, and powerful analytics for business clients.

Borran is built for teams offering mood-based recommendations, daily mental health check-ins, and real-time wellness analytics for businesses. Unlike other apps, we also reward engagement with Nature Credits, blending personal growth with sustainability. All at an affordable price.

Borran is designed for businesses and educational institutions of all sizes, as well as individuals looking to improve their mental health. To see if Borran is right for your organization, book a demo or email us directly at support@theborranapp.com.

Getting Started

Simply visit our Book a Demo page and request a time that works for you. We’ll walk you through how everything works and help with onboarding.

No strict minimum, but our pricing model is ideal for teams of 80 or more.

Setup typically takes 1–3 business days after approval. Need technical help during setup? Visit the Help Center for step-by-step support.

Features & Tools

  • - Guided Meditations

  • - Calming Music and Soundscapes

  • - Sleep Stories

  • - Mood check-ins

  • - Mental Wellness Analytics

  • - Team Management Dashboard

  • - Nature Credits (see below)

  • - Mood-Based Recommendations (see below)

Yes. While admins can see employee names and emails for account management, all wellness check-ins, mood data, and progress tracking are completely private. Employers only see anonymized group-level insights never individual responses or activity.

Yes. Your dashboard will show usage patterns, mood trends, and overall engagement all without compromising individual privacy. For questions about specific features or access issues, check the Help Center.

Special Features

Nature Credits are a core part of the Borran experience. As users meditate, listen to calming content, or check in with their mood, they earn Nature Credits. These credits are tied to real-world environmental restoration efforts, such as tree planting and reforestation through our global partners.

Every user contributes to this mission Nature Credits are not optional. They reflect our core belief that mental wellness and environmental healing should go hand-in-hand. Learn more about how Nature Credits work in the Help Center.

Based on daily mood check-ins, Borran suggests the most relevant meditations, music, and sleep content to support the user's current state of mind. For example, if someone reports stress, they might receive breathing sessions or calming soundscapes.

This feature ensures every user gets the help they need without having to search for it.
Troubleshooting recommendations? The Help Center can help.

Pricing & Billing

We keep it simple:

  • - $4.99/user/month for the first 3 months

  • - $6.99/user/month afterward No setup fees. Cancel anytime. For custom quotes, book a call or email us directly.

If your business account is canceled, it will be deactivated in our system. Employees will still have the option to continue using Borran through a personal subscription.

To reactivate your business account, you can either contact us directly via business@theborranapp.com or reactivate it anytime from within the admin dashboard.

Yes. We offer custom plans for businesses with 250+ users. Contact us to discuss your needs or request a demo.

Account Access

After registration, employees simply log in the app using the email provided during setup. If anyone runs into issues logging in, please refer them to the Help Center.

You can easily deactivate or remove users from your admin dashboard. Their account will remain inactive unless they choose to subscribe personally.

Yes. Borran includes an admin dashboard available both in the app and on our website, so you can manage users, monitor engagement, and access wellness reports anytime, anywhere.

Privacy & Data

Absolutely. Borran uses encrypted storage and secure handling practices. Wellness data is anonymized and never shared without consent.

Absolutely not. We never sell or share user data with third parties. All personal information stays secure and is only used to improve the experience within Borran.

You can view our full Privacy Policy or find answers to privacy-related issues in the Help Center.

Support & Contact

For troubleshooting, account issues, or app-related questions, please visit the Help Center.

Use the Book a Demo page or email us directly at business@theborranapp.com. We’d love to hear from you.

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